1º Extra - judicial procedures (by means of letters and "Call Centre"). Once Europea de Consultoría y Gestión considers that the amicable proceedings have terminated with no probability of an agreement, the dossier will be passed to the Legal Department.

2º Legal Department. After again requesting payment, if the debt is not settled, the Legal Department will inform THE CLIENT of the options available (inclusion of the debtor in the ASNEF Register of Bad Debt, the filing of a judicial claim etc.) and the costs which this may give rise to. In the light of this information, if THE CLIENT decides not to continue with the collection work, there will be no expenses, nor will THE CLIENT have to pay for the work done up t that time. If judicial proceedings are initiated, the main expenses, which are the fees of the lawyer, will be paid by Europea de Consultoría y Gestión, while THE CLIENT must assume other expenses if there are any (taxes, procurator, embargos etc.). The Legal Department can determine the provisional suspension of the case, when, in the light of the study carried out and the data obtained on the debtor it concludes that this is prudent in order to avoid unnecessary expense.

Repeatedly we send our clients an e-mail with a detailed report of all the procedures which we have carried out in the previous month, along with details of payments received, the feasability of future payment and new actions which our company will take.